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Return Policy

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Return & Replacement Policy

10-Day Returns/ReplacementFrom confirmed delivery date
48-Hr Damage ReportFor missing/damaged/wrong items
Free PickupWe collect from your doorstep

1. Return & Replacement Eligibility

Dentalkart offers a 10-day Return and Replacement window for new products. The window starts from the date your order is confirmed as delivered.

To be eligible for a return or replacement, your item must meet all of the following:

  1. The product must be unused and in its original condition.
  2. The product seal must be intact and untampered.
  3. All accessories, warranty cards, manuals, and parts must be included.
  4. The original product packaging must be undamaged.
  5. The correct product — as delivered — must be returned.
  6. The product must not fall under the Non-Returnable category (see Section 4).
Our commitment: Replacement first, refund if unavailable.
Replacement is always our first option. A refund will be issued only if the exact product is out of stock at the time of processing your request.

2. Checking Your Delivery

When your order arrives, take a moment to inspect it before the delivery agent leaves:

  1. Outer packaging damaged or seal tampered? Do not accept the delivery. Ask the agent to note the refusal and contact us immediately.
  2. Packaging looks intact? Accept delivery, then carefully open and verify contents.

Contact us instantly if your delivery is refused or looks suspicious:
WhatsApp Chat or Email: support@dentalkart.com

3. Reporting Issues After Delivery

48-Hour Reporting Rule — Important

You must report the following issues within 48 hours of delivery:

  1. Product received in damaged or broken condition
  2. Product missing from the package (partially or completely)
  3. Missing components, accessories, or parts inside the box
  4. Wrong product delivered instead of what you ordered
  5. Product received with a broken seal or opened packaging

Reports submitted after 48 hours will not be accepted.

When reporting, please have the following ready:

  1. Your Order ID
  2. Clear photographs or a short video explaining the issue
  3. A photo of the outer packaging (especially if the product was damaged)

4. Non-Returnable Products

The following categories are not eligible for return or replacement under the standard policy. These are clearly marked on the product page before you purchase — we recommend checking before placing your order.

CategorySpecific Products / Examples
Patient-Contact ProductsTooth cream, Tooth Mousse, MRC / orthodontic trainers, chin caps, headgear, face masks, myofunctional appliances
Pharmacy & Health ProductsHand sanitizers, patient education models and manuals, normal saline
Dental Consumables & ToolsTypodont teeth, dappen dish, applicator tips, cheek retractors, toothpastes, diamond burs, disposable airotors, disposable diagnostic instruments
Orthodontic AppliancesOrtho Myobraces, trainers, retainers, orthodontic trainers
Major EquipmentDental chairs
Short Expiry ProductsAny product listed as 'Short Expiry' on the product page — expiry details are disclosed before purchase
Low-Value Single UnitsProducts priced below ₹250 purchased as a single unit
Exception for Non-Returnable Items
Even if a product is non-returnable, if it arrives defective, damaged, expired, or incorrect — please contact us within 48 hours of delivery. We will evaluate each such case individually and arrange a return or replacement wherever applicable.

5. How to Raise a Return Request

  1. 1Log in to your Dentalkart account and go to My Orders.
  2. 2Select the order and click Return / Replace. Confirm the item is within the 10-day window.
  3. 3Choose the item(s) you want to return, select a valid reason, and upload the required images or a short video showing the issue.
  4. 4Submit your request. Our team will review and confirm.
  5. 5Reverse pickup will be scheduled once your request is approved.
Please note: If you do not provide the required images or video within the 10-day return window, Dentalkart reserves the right to deny your return request.

6. Reverse Pickup

Once your return request is approved, we will arrange a free reverse pickup from your doorstep. Our logistics partner will attempt pickup.

  1. Please pack the item securely in its original packaging with all accessories, labels, and a copy of the invoice inside.
  2. For pin codes where reverse pickup service is unavailable, customers may be required to self-ship the product. Shipping charges will be reimbursed upon submission of a valid courier receipt; however, please note that reimbursements are capped at ₹250 only.

7. Quality Check & Replacement/Refund Timeline

All returned products go through a Quality Check (QC) by our team. Refunds or replacements are processed only after successful QC verification.

If your returned product fails QC because the product is used, damaged, missing components, or is the wrong item, we will notify you within 2 business days with the reason. We shall not be held responsible for the return of any incorrect product that has been mistakenly submitted for return. Customers are requested to ensure that the correct product is handed over at the time of return pickup.

8. Technical Assistance

Before we process a return for product-related issues, our technical or vendor team may reach out to help resolve the problem via a call or online troubleshooting — this often saves you time.

  1. If the issue can be resolved locally, we may ask you to consult a nearby technician. Valid technician charges will be reimbursed, subject to prior approval from our support team. Only valid GST tax invoices will be accepted — handwritten or unofficial bills will not be considered.
  2. If you prefer not to seek local technical assistance, please let us know and we will arrange a reverse pickup subject to policy eligibility.

9. Warranty Claims

Quick guide — Return vs Warranty:
  • Got a defective product within 10 days of delivery? Raise a standard Return / Replacement request — do not file a warranty claim.
  • Product developed a fault after the 10-day window? File a Warranty Claim directly with the manufacturer using the guidelines below.

For warranty claims beyond the 10-day return window:

  1. Physical damage, misuse, or tampering is not covered under any warranty.
  2. Products are covered only under the original manufacturer's or importer's warranty terms.
  3. Warranty service is handled directly by the manufacturer or importer — not Dentalkart.
  4. Dentalkart does not replace warranty products but can assist you in registering a service request with the manufacturer.
  5. Before placing a warranty claim, please review the Warranty section on the product page for that product's specific coverage and terms.