Returns & Exchanges
Return with the help of customer service
- Please contact Customer Service by calling or mailing us. Get your return request registered first.
- Your request will be under process for 24 business hours, our executive will get in touch after.
- Dentalkart.com can arrange pick-up of the goods and charge your account the cost of shipping, otherwise return of goods can be arranged at your own accord.
- Most refunds/replacement are processed within 3-7 business days after we receive your package. We’ll issue the refund to your DentalKart account in the form of a coupon code. Account balance can be used on your next purchase or be withdrawn to your payment account. Once your refund has been issued, you will receive a confirmation email.
*If your order is paid by COD, then your wallet balance cannot be withdrawn, it can be used together with coupon code and points on your next purchase.
- We only accept returns postmarked within 10 days from the purchase date or the product should be in warranty.
- Orders must be delivered.
- The following items cannot be returned or exchanged: Dental Chairs, UV cabinets, UV Chambers, Autoclave Units, Dental Compressor, Endomotors, Apex Locators , X-ray units (servicing will be provided on them in warranty years) or products used directly by consumers ( trainers, water flossers, tooth crème).
- Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s seal broken or altered in any way.
- We do not accept returned items that were sent back by you directly without checking with us first.
- We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
- Refund will be processed within 3-7 business days upon receipt of your package. The refund will be issued to your DentalKart account or the original payment accountas per your request.
- Pick-up service charge will be deducted from total refund and self-sending shipping fee will be at your own cost.
Farm No. 12, Club Drive, Gadaipur,
New Delhi, (Near Ghitorni Metro Station) Delhi -110030.